“The type of planned maintenance undertaken was classified as non-invasive, low risk and a very mature process routinely used to add new IP addresses to the network,” the spokesman says. “Unfortunately, a problem occurred immediately after commencing the planned maintenance and this resulted in all live ADSL sessions being ‘reset’, commencing approximately 3.49pm.
“ADSL users would be accustomed to a modem or session resets taking on average two minutes. However, the high number of simultaneous reset attempts due to the problem put a significant load on authentication servers and thus the resets took longer than normal and were experienced by customers as downtime.
Sunday, June 9, 2013
Powered by WHMCompleteSolution